AMBIKA GOPAL

Directed strategic resource management for Cloud and Custom Applications, optimizing service line utilization and driving strategic initiatives across supply and demand workflows for a portfolio of 1,400+ professionals.

• Directed strategic workforce planning and redeployment for internal resources, optimizing service line utilization and collaborating with recruiting for external fulfillment.
• Achieved timely demand prioritization and fulfillment accuracy, consistently meeting demand at or below cost level and within specified timeframes, minimizing revenue loss.
• Successfully managed resource planning for the Cloud practice, overseeing a headcount of 1,405 onshore professionals, achieving a 99% redeployment success rate and 95% supply management.
• Reduced client escalations for critical growth clients by implementing daily/weekly check-ins with account and fulfillment teams, collaborating with recruiting and external contractors to meet demand.
• Conducted comprehensive skills gap analyses and collaborated with L&D to propose external training programs, aligning employee skills with market trends and evolving technology needs.
• Mentored entry-level talent through onboarding, training, and virtual Q&A sessions, facilitating alignment with billable opportunities and career goals.
• Led weekly global demand forecasting meetings, bringing global teams together and ensuring timely fulfillment of staffing needs.

Managed end-to-end capacity planning for the GX division, optimizing workforce allocation across onshore and offshore service lines to align with operational objectives and business scope.

• Directed end-to-end capacity planning for the GX division, optimizing workforce allocation across onshore and offshore service lines.
• Managed budget vs. forecast analysis, aligning resource planning with business scope and financial targets, and provided strategic guidance to GX SPOCs on daily operations.
• Executed visa risk assessments for accounts and service lines, identifying and mitigating immigration compliance risks, and maintained a comprehensive GX skill inventory.
• Implemented process and policy improvements, enhancing operational efficiency and compliance across the GX division, and served as a second-line escalation point for critical issues.
• Built and developed offshore support and immigration analyst teams, establishing roles and driving seamless integration, and managed APRO (My Assignment) tool issues.

Supported over 100 customers within the Insurance & HealthCare Business Unit, managing staffing for 5000+ employee headcounts across North America and India, and overseeing Testing Services.

• Supported over 100 customers within the Insurance & HealthCare Business Unit across North America/India, managing staffing for 5000+ employee headcounts and overseeing Testing Services.
• Managed significant ramp-ups, achieving a run rate of 150 positions quarter-on-quarter, and played a pivotal role in quarterly workforce planning and developing sourcing strategies.
• Independently managed a network of vendors and oversaw the end-to-end contract hiring process, successfully placing approximately 1,000 contractors, and achieving an average of 5 contractor conversions per month.
• Launched and implemented a standardized Rate Card for contract hiring, streamlining cost management and negotiations, and ensuring strict adherence to established policies and processes.
• Fostered strong vendor relationships and actively participated in rate negotiations, balancing critical engagement needs and gross margin considerations to achieve optimal outcomes.
• Collaborated with recruitment teams, cross-training programs, and internal allocations to address manpower requirements at the branch level, facilitating 80 local hire joiners annually.

Received multiple STAR awards and recognized as a Best Staffing Lead for outstanding contributions and leadership in staffing operations.

Received the Best RMG Lead - Star Performer Award for exceptional leadership and performance in the Resource Management Group during 2012/2013.

Consistently recognized as a top performer for four consecutive years, achieving Star of the Month and Quarter distinctions for outstanding contributions to staffing and resource management.